{"id":2427,"date":"2026-01-05T05:29:25","date_gmt":"2026-01-05T05:29:25","guid":{"rendered":"https:\/\/arviale.com\/?page_id=2427"},"modified":"2026-01-05T05:36:48","modified_gmt":"2026-01-05T05:36:48","slug":"privacy-policy-2","status":"publish","type":"page","link":"https:\/\/arviale.com\/fr\/privacy-policy-2\/","title":{"rendered":"Refund &amp; Returns Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2427\" class=\"elementor elementor-2427\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dcf39af e-flex e-con-boxed e-con e-parent\" data-id=\"dcf39af\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;shape_divider_top&quot;:&quot;curve&quot;,&quot;shape_divider_top_negative&quot;:&quot;yes&quot;,&quot;shape_divider_bottom&quot;:&quot;curve&quot;,&quot;shape_divider_bottom_negative&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-shape elementor-shape-top\" aria-hidden=\"true\" data-negative=\"true\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 1000 100\" preserveaspectratio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M500,97C126.7,96.3,0.8,19.8,0,0v100l1000,0V1C1000,19.4,873.3,97.8,500,97z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" aria-hidden=\"true\" data-negative=\"true\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 1000 100\" preserveaspectratio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M500,97C126.7,96.3,0.8,19.8,0,0v100l1000,0V1C1000,19.4,873.3,97.8,500,97z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c4b12f4 elementor-widget elementor-widget-heading\" data-id=\"c4b12f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">POLITIQUE DE REMBOURSEMENT ET DE RETOUR<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-74cff8e e-flex e-con-boxed e-con e-parent\" data-id=\"74cff8e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ea2a62c elementor-widget elementor-widget-text-editor\" data-id=\"ea2a62c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"color: #000000; font-size: medium;\" data-start=\"339\" data-end=\"590\">Au <strong data-start=\"342\" data-end=\"353\">Arviale<\/strong>, La satisfaction du client est au c\u0153ur de notre philosophie. Si, pour quelque raison que ce soit, vous n'\u00eates pas enti\u00e8rement satisfait de votre achat, nous vous proposons une proc\u00e9dure de retour et de remboursement transparente et \u00e9quitable, conform\u00e9ment aux lois applicables en mati\u00e8re de protection des consommateurs.<\/p>\n<p style=\"color: #000000; font-size: medium;\" data-start=\"592\" data-end=\"662\">Cette politique s'applique \u00e0 tous les achats effectu\u00e9s par l'interm\u00e9diaire de <strong data-start=\"642\" data-end=\"661\"><a target=\"_new\" rel=\"noopener\" data-start=\"644\" data-end=\"659\">www.arviale.com<\/a><\/strong>.<\/p>\n<hr style=\"font-size: medium;\" data-start=\"664\" data-end=\"667\">\n<h2 style=\"color: #000000;\" data-start=\"669\" data-end=\"694\">1. Droit de retrait<\/h2>\n<p style=\"color: #000000; font-size: medium;\" data-start=\"696\" data-end=\"839\">Les clients ont le droit de renoncer \u00e0 leur achat <strong data-start=\"753\" data-end=\"782\">dans un d\u00e9lai de 14 (quatorze) jours<\/strong> \u00e0 partir de la date de livraison, sans fournir de raison.<\/p>\n<p style=\"color: #000000; font-size: medium;\" data-start=\"841\" data-end=\"869\">Pour pouvoir b\u00e9n\u00e9ficier d'un retour :<\/p>\n<ul style=\"color: #000000; font-size: medium;\" data-start=\"870\" data-end=\"1018\">\n<li data-start=\"870\" data-end=\"905\">\n<p data-start=\"872\" data-end=\"905\">Le produit doit \u00eatre <strong data-start=\"892\" data-end=\"902\">inutilis\u00e9<\/strong>,<\/p>\n<\/li>\n<li data-start=\"906\" data-end=\"923\">\n<p data-start=\"908\" data-end=\"923\"><strong data-start=\"908\" data-end=\"920\">Non ouvert<\/strong>,<\/p>\n<\/li>\n<li data-start=\"924\" data-end=\"958\">\n<p data-start=\"926\" data-end=\"958\">Dans son <strong data-start=\"933\" data-end=\"955\">l'emballage d'origine<\/strong>,<\/p>\n<\/li>\n<li data-start=\"959\" data-end=\"1018\">\n<p data-start=\"961\" data-end=\"1018\">Avec tous les <strong data-start=\"970\" data-end=\"1017\">des joints d'hygi\u00e8ne et des protections de s\u00e9curit\u00e9 intacts<\/strong>.<\/p>\n<\/li>\n<\/ul>\n<hr style=\"font-size: medium;\" data-start=\"1020\" data-end=\"1023\">\n<h2 style=\"color: #000000;\" data-start=\"1025\" data-end=\"1051\">2. Non-renvoyable<\/h2>\n<p style=\"color: #000000; font-size: medium;\" data-start=\"1053\" data-end=\"1142\">Pour des raisons d'hygi\u00e8ne et de protection de la sant\u00e9, les \u00e9l\u00e9ments suivants <strong data-start=\"1119\" data-end=\"1141\">ne peut \u00eatre renvoy\u00e9<\/strong>:<\/p>\n<ul style=\"color: #000000; font-size: medium;\" data-start=\"1144\" data-end=\"1470\">\n<li data-start=\"1144\" data-end=\"1198\">\n<p data-start=\"1146\" data-end=\"1198\">Produits cosm\u00e9tiques et de soins personnels ouverts ou utilis\u00e9s<\/p>\n<\/li>\n<li data-start=\"1199\" data-end=\"1261\">\n<p data-start=\"1201\" data-end=\"1261\">Produits dont le sceau d'hygi\u00e8ne ou l'emballage de protection est bris\u00e9<\/p>\n<\/li>\n<li data-start=\"1262\" data-end=\"1318\">\n<p data-start=\"1264\" data-end=\"1318\">Produits test\u00e9s ou partiellement consomm\u00e9s<\/p>\n<\/li>\n<li data-start=\"1319\" data-end=\"1388\">\n<p data-start=\"1321\" data-end=\"1388\">Les \u00e9l\u00e9ments marqu\u00e9s comme <strong data-start=\"1337\" data-end=\"1355\">non remboursable<\/strong> lors de campagnes ou de promotions<\/p>\n<\/li>\n<li data-start=\"1389\" data-end=\"1470\">\n<p data-start=\"1391\" data-end=\"1470\">Produits personnalis\u00e9s ou en \u00e9dition limit\u00e9e pr\u00e9par\u00e9s sp\u00e9cifiquement pour le client<\/p>\n<\/li>\n<\/ul>\n<p style=\"color: #000000; font-size: medium;\" data-start=\"1472\" data-end=\"1548\">Ces exclusions sont strictement appliqu\u00e9es afin de garantir la s\u00e9curit\u00e9 et la qualit\u00e9 des produits.<\/p>\n<hr style=\"font-size: medium;\" data-start=\"1550\" data-end=\"1553\">\n<h2 style=\"color: #000000;\" data-start=\"1555\" data-end=\"1598\">3. Articles endommag\u00e9s, d\u00e9fectueux ou incorrects<\/h2>\n<p style=\"color: #000000; font-size: medium;\" data-start=\"1600\" data-end=\"1622\">Si votre commande arrive :<\/p>\n<ul style=\"color: #000000; font-size: medium;\" data-start=\"1623\" data-end=\"1676\">\n<li data-start=\"1623\" data-end=\"1633\">\n<p data-start=\"1625\" data-end=\"1633\">Endommag\u00e9,<\/p>\n<\/li>\n<li data-start=\"1634\" data-end=\"1646\">\n<p data-start=\"1636\" data-end=\"1646\">D\u00e9fauts,<\/p>\n<\/li>\n<li data-start=\"1647\" data-end=\"1663\">\n<p data-start=\"1649\" data-end=\"1663\">Incomplet, ou<\/p>\n<\/li>\n<li data-start=\"1664\" data-end=\"1676\">\n<p data-start=\"1666\" data-end=\"1676\">C'est faux,<\/p>\n<\/li>\n<\/ul>\n<p style=\"color: #000000; font-size: medium;\" data-start=\"1678\" data-end=\"1726\">veuillez nous contacter <strong data-start=\"1696\" data-end=\"1725\">dans les 7 jours suivant la livraison<\/strong>.<\/p>\n<p style=\"color: #000000; font-size: medium;\" data-start=\"1728\" data-end=\"1742\">Dans ce cas :<\/p>\n<ul style=\"color: #000000; font-size: medium;\" data-start=\"1743\" data-end=\"1895\">\n<li data-start=\"1743\" data-end=\"1802\">\n<p data-start=\"1745\" data-end=\"1802\">Les frais de retour sont de <strong data-start=\"1771\" data-end=\"1799\">enti\u00e8rement couvert par Arviale<\/strong>,<\/p>\n<\/li>\n<li data-start=\"1803\" data-end=\"1895\">\n<p data-start=\"1805\" data-end=\"1895\">Un produit de remplacement sera exp\u00e9di\u00e9 ou un <strong data-start=\"1848\" data-end=\"1863\">Remboursement int\u00e9gral<\/strong> sera d\u00e9livr\u00e9 apr\u00e8s inspection.<\/p>\n<\/li>\n<\/ul>\n<p style=\"color: #000000; font-size: medium;\" data-start=\"1897\" data-end=\"1982\">Pour acc\u00e9l\u00e9rer le processus, nous pouvons demander des photographies du produit et de son emballage.<\/p>\n<hr style=\"font-size: medium;\" data-start=\"1984\" data-end=\"1987\">\n<h2 style=\"color: #000000;\" data-start=\"1989\" data-end=\"2018\">4. Comment demander un retour<\/h2>\n<p style=\"color: #000000; font-size: medium;\" data-start=\"2020\" data-end=\"2063\">Pour introduire une demande de retour, veuillez envoyer un courriel :<\/p>\n<p style=\"color: #000000; font-size: medium;\" data-start=\"2020\" data-end=\"2063\">&nbsp;<strong data-start=\"2068\" data-end=\"2088\"><a rel=\"noopener\" data-start=\"2070\" data-end=\"2086\">info@arviale.com<\/a><\/strong><\/p>\n<p style=\"color: #000000; font-size: medium;\" data-start=\"2090\" data-end=\"2124\">Inclure les informations suivantes :<\/p>\n<ul style=\"color: #000000; font-size: medium;\" data-start=\"2125\" data-end=\"2218\">\n<li data-start=\"2125\" data-end=\"2141\">\n<p data-start=\"2127\" data-end=\"2141\">Num\u00e9ro de commande<\/p>\n<\/li>\n<li data-start=\"2142\" data-end=\"2171\">\n<p data-start=\"2144\" data-end=\"2171\">Produit(s) \u00e0 retourner<\/p>\n<\/li>\n<li data-start=\"2172\" data-end=\"2218\">\n<p data-start=\"2174\" data-end=\"2218\">Motif du retour (facultatif mais appr\u00e9ci\u00e9)<\/p>\n<\/li>\n<\/ul>\n<p style=\"color: #000000; font-size: medium;\" data-start=\"2220\" data-end=\"2297\">Une fois votre demande examin\u00e9e, vous recevrez des instructions de retour d\u00e9taill\u00e9es.<\/p>\n<hr style=\"font-size: medium;\" data-start=\"2299\" data-end=\"2302\">\n<h2 style=\"color: #000000;\" data-start=\"2304\" data-end=\"2325\">5. Exp\u00e9dition de retour<\/h2>\n<ul style=\"color: #000000; font-size: medium;\" data-start=\"2327\" data-end=\"2563\">\n<li data-start=\"2327\" data-end=\"2403\">\n<p data-start=\"2329\" data-end=\"2403\">Les retours approuv\u00e9s doivent \u00eatre exp\u00e9di\u00e9s par le transporteur sp\u00e9cifi\u00e9 par Arviale.<\/p>\n<\/li>\n<li data-start=\"2404\" data-end=\"2476\">\n<p data-start=\"2406\" data-end=\"2476\">Les produits doivent \u00eatre solidement emball\u00e9s afin d'\u00e9viter tout dommage pendant le transport.<\/p>\n<\/li>\n<li data-start=\"2477\" data-end=\"2563\">\n<p data-start=\"2479\" data-end=\"2563\">Le client est responsable de toute perte ou dommage survenant lors du retour.<\/p>\n<\/li>\n<\/ul>\n<p style=\"color: #000000; font-size: medium;\" data-start=\"2565\" data-end=\"2758\">Pour les retraits effectu\u00e9s dans le cadre du droit de r\u00e9tractation, <strong data-start=\"2612\" data-end=\"2671\">les frais de retour sont \u00e0 la charge du client<\/strong>.<br data-start=\"2672\" data-end=\"2675\">Pour les articles d\u00e9fectueux ou incorrects, <strong data-start=\"2709\" data-end=\"2757\">les frais de retour sont couverts par Arviale<\/strong>.<\/p>\n<hr style=\"font-size: medium;\" data-start=\"2760\" data-end=\"2763\">\n<h2 style=\"color: #000000;\" data-start=\"2765\" data-end=\"2785\">6. Proc\u00e9dure de remboursement<\/h2>\n<p style=\"color: #000000; font-size: medium;\" data-start=\"2787\" data-end=\"2839\">Une fois le produit retourn\u00e9 re\u00e7u et inspect\u00e9 :<\/p>\n<ul style=\"color: #000000; font-size: medium;\" data-start=\"2840\" data-end=\"2903\">\n<li data-start=\"2840\" data-end=\"2868\">\n<p data-start=\"2842\" data-end=\"2868\">L'\u00e9ligibilit\u00e9 est v\u00e9rifi\u00e9e,<\/p>\n<\/li>\n<li data-start=\"2869\" data-end=\"2903\">\n<p data-start=\"2871\" data-end=\"2903\">La proc\u00e9dure de remboursement est lanc\u00e9e.<\/p>\n<\/li>\n<\/ul>\n<p style=\"color: #000000; font-size: medium;\" data-start=\"2905\" data-end=\"2924\">Les remboursements sont effectu\u00e9s :<\/p>\n<ul style=\"color: #000000; font-size: medium;\" data-start=\"2925\" data-end=\"3010\">\n<li data-start=\"2925\" data-end=\"2967\">\n<p data-start=\"2927\" data-end=\"2967\">L'utilisation de la <strong data-start=\"2937\" data-end=\"2964\">mode de paiement initial<\/strong>,<\/p>\n<\/li>\n<li data-start=\"2968\" data-end=\"3010\">\n<p data-start=\"2970\" data-end=\"3010\">A l'int\u00e9rieur <strong data-start=\"2977\" data-end=\"2997\">14 jours ouvrables<\/strong> d'approbation.<\/p>\n<\/li>\n<\/ul>\n<p style=\"color: #000000; font-size: medium;\" data-start=\"3012\" data-end=\"3098\">Veuillez noter que les d\u00e9lais de traitement peuvent varier en fonction de votre banque ou de votre prestataire de services de paiement.<\/p>\n<hr style=\"font-size: medium;\" data-start=\"3100\" data-end=\"3103\">\n<h2 style=\"color: #000000;\" data-start=\"3105\" data-end=\"3126\">7. Retours partiels<\/h2>\n<p style=\"color: #000000; font-size: medium;\" data-start=\"3128\" data-end=\"3165\">Si une partie seulement de la commande est renvoy\u00e9e :<\/p>\n<ul style=\"color: #000000; font-size: medium;\" data-start=\"3166\" data-end=\"3289\">\n<li data-start=\"3166\" data-end=\"3216\">\n<p data-start=\"3168\" data-end=\"3216\">Les remboursements ne s'appliquent qu'aux articles retourn\u00e9s,<\/p>\n<\/li>\n<li data-start=\"3217\" data-end=\"3289\">\n<p data-start=\"3219\" data-end=\"3289\">Les frais d'exp\u00e9dition, les remises ou les avantages promotionnels peuvent \u00eatre recalcul\u00e9s.<\/p>\n<\/li>\n<\/ul>\n<p style=\"color: #000000; font-size: medium;\" data-start=\"3291\" data-end=\"3419\">Si le retour fait passer le total de la commande en dessous d'un seuil de gratuit\u00e9, les frais d'exp\u00e9dition peuvent \u00eatre d\u00e9duits du remboursement.<\/p>\n<hr style=\"font-size: medium;\" data-start=\"3421\" data-end=\"3424\">\n<h2 style=\"color: #000000;\" data-start=\"3426\" data-end=\"3441\">8. Les \u00e9changes<\/h2>\n<p style=\"color: #000000; font-size: medium;\" data-start=\"3443\" data-end=\"3594\">Arviale ne propose pas actuellement d'\u00e9changes directs de produits.<br data-start=\"3501\" data-end=\"3504\">Pour recevoir un autre article, le produit original doit \u00eatre retourn\u00e9 et une nouvelle commande doit \u00eatre pass\u00e9e.<\/p>\n<hr style=\"font-size: medium;\" data-start=\"3596\" data-end=\"3599\">\n<h2 style=\"color: #000000;\" data-start=\"3601\" data-end=\"3627\">9. Commandes internationales<\/h2>\n<p style=\"color: #000000; font-size: medium;\" data-start=\"3629\" data-end=\"3664\">Pour les commandes exp\u00e9di\u00e9es hors de T\u00fcrkiye :<\/p>\n<ul style=\"color: #000000; font-size: medium;\" data-start=\"3665\" data-end=\"3865\">\n<li data-start=\"3665\" data-end=\"3725\">\n<p data-start=\"3667\" data-end=\"3725\">Les frais de retour sont \u00e0 la charge du client,<\/p>\n<\/li>\n<li data-start=\"3726\" data-end=\"3788\">\n<p data-start=\"3728\" data-end=\"3788\">Les droits de douane, les taxes et les frais d'importation ne sont pas remboursables,<\/p>\n<\/li>\n<li data-start=\"3789\" data-end=\"3865\">\n<p data-start=\"3791\" data-end=\"3865\">Le traitement des remboursements peut prendre plus de temps en raison des proc\u00e9dures bancaires internationales.<\/p>\n<\/li>\n<\/ul>\n<p style=\"color: #000000; font-size: medium;\" data-start=\"3867\" data-end=\"3941\">Les r\u00e9glementations locales en mati\u00e8re de consommation peuvent s'appliquer en fonction du pays de destination.<\/p>\n<hr style=\"font-size: medium;\" data-start=\"3943\" data-end=\"3946\">\n<h2 style=\"color: #000000;\" data-start=\"3948\" data-end=\"3974\">10. Informations sur les contacts<\/h2>\n<p style=\"color: #000000; font-size: medium;\" data-start=\"3976\" data-end=\"4042\">Pour toute question concernant les retours ou les remboursements, veuillez nous contacter :<\/p>\n<p style=\"color: #000000; font-size: medium;\" data-start=\"4044\" data-end=\"4092\">&nbsp;<strong data-start=\"4047\" data-end=\"4067\"><a rel=\"noopener\" data-start=\"4049\" data-end=\"4065\">info@arviale.com<\/a><\/strong><br data-start=\"4067\" data-end=\"4070\">&nbsp;<strong data-start=\"4073\" data-end=\"4092\"><a target=\"_new\" rel=\"noopener\" data-start=\"4075\" data-end=\"4090\">www.arviale.com<\/a><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>REFUND &amp; RETURNS POLICY At Arviale, customer satisfaction is at the core of our philosophy. If for any reason you are not fully satisfied with your purchase, we offer a transparent and fair return and refund process in accordance with applicable consumer protection laws. This policy applies to all purchases made through www.arviale.com. 1. Right [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2427","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/arviale.com\/fr\/wp-json\/wp\/v2\/pages\/2427","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/arviale.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/arviale.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/arviale.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/arviale.com\/fr\/wp-json\/wp\/v2\/comments?post=2427"}],"version-history":[{"count":7,"href":"https:\/\/arviale.com\/fr\/wp-json\/wp\/v2\/pages\/2427\/revisions"}],"predecessor-version":[{"id":2434,"href":"https:\/\/arviale.com\/fr\/wp-json\/wp\/v2\/pages\/2427\/revisions\/2434"}],"wp:attachment":[{"href":"https:\/\/arviale.com\/fr\/wp-json\/wp\/v2\/media?parent=2427"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}