At Arviale, we are committed to delivering exceptional customer service and developing strong, ethical, and transparent relationships with our suppliers. We believe that responsible sourcing, fairness, integrity, and respect for human rights are critical to our business success and our shared future.
Our Customer Service & Supplier Relations Policy outlines the expectations we hold for ourselves and our supply chain partners. It reflects our values of quality, sustainability, compliance with laws, and ethical conduct throughout all interactions — whether with customers, suppliers, or global communities.
Arviale Customer Care aims to provide comprehensive support for:
Order inquiries, tracking and delivery updates
Returns, exchanges, and refunds
Product information and ingredient transparency
Technical support for digital services
Loyalty programs and promotions
We strive to respond promptly and courteously to all customer contacts via email, phone, live chat, or social media channels. Our service teams receive ongoing training to ensure knowledgeable assistance and consistent quality in every interaction.
We expect all Arviale suppliers to uphold the highest standards of ethical business practice and legal compliance. Our Supplier Code of Conduct establishes the following core principles:
Suppliers must comply with all applicable local and international laws, including but not limited to labor, wages, workplace safety, environmental regulations, and trade compliance.
We uphold international human rights standards and expect suppliers to:
Prohibit forced, bonded, child, or exploitative labor
Respect employees’ freedom of association and right to collective bargaining
Maintain fair wages, working hours, and safe working conditions
Suppliers are required to:
Operate with transparency and integrity
Avoid corrupt practices, bribery, and conflicts of interest
Maintain accurate records and provide truthful disclosures
Products and services provided to Arviale must meet stringent quality standards, ensure end-user safety, and comply with all relevant regulatory certifications.
We promote environmental sustainability and expect suppliers to minimize waste, energy consumption, and negative environmental impacts in their operations.
Ongoing monitoring, assessments, and audits may be conducted to verify compliance. Non-compliance may result in corrective actions, partnership reviews, or termination of business relationships.
Arviale supports transparency across our entire supply chain. We align with internationally recognized frameworks and human rights standards, and we continuously work to mitigate risks such as human trafficking, unsafe working environments, and unethical labor practices.
We require suppliers to disclose relevant information about their own supply chain practices, subcontractors, and sourcing regions when requested. We also provide training and collaboration opportunities to help partners improve labor conditions, regulatory compliance, and operational standards.
Arviale sponsors regular training and capacity-building programs to help our suppliers and internal teams:
Understand and implement the Supplier Code of Conduct
Identify and mitigate compliance risks
Adopt environmental and sustainability best practices
Strengthen operational excellence and ethical decision-making
We believe that shared education and accountability help reinforce a responsible and resilient global supply network.
If you believe a supplier has violated our Supplier Code of Conduct, or if you wish to report unethical practices, please contact our Supply Chain Compliance Team immediately via:
All reports are treated with confidentiality and investigated thoroughly. Retaliation against individuals who report concerns in good faith is strictly prohibited.
We are committed to continuous improvement through periodic reviews, updated policies, technology integration, and stakeholder feedback. We re-evaluate our practices to ensure they remain aligned with global standards, customer expectations, and sustainable growth.
